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Customer Perceptions specialise in driving customer engagement by providing our clients with customer insights through providing mystery shoppers/guests, customer satisfaction surveys and consultancy. We have been in business for over 22 years and operate throughout Ireland and the UK.

The iperceptions customer experience management software platform is your total feedback solution. Track customers online & in-person for optimal insights.

Thank you for your interest in becoming a Mystery Shopper with Customer Perceptions, you must be at least 18 years of age and have the following A good command of the English Language both spoken and written, as you will need to interact with the staff in stores and write detailed comments in your r...

The position of Client Account Support, working in Customer Perceptions Ltd. supports and assists Client Account Managers in managing their client portfolios. The Client Account Support works in conjunction with several Client Account Managers and liaises closely with our Assessor Manager (who looks after our field researchers/mystery shoppers).

Mystery Shopping is used as an objective method to collect data and feedback from the customer about their experience in dealing with a business with the aim of promoting customer engagement. Mystery shoppers (also called secret shoppers) act as real customers, evaluating the …

A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text.

The backbone of any customer perception management and measurement system, however, is thorough market research and surveys. There are several aspects of measuring customer perceptions. First of all the company has to find out how itself and its offerings are perceived by the customers.