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Sky Increases Engagement and Improves Customer Service . CHALLENGE With over 13 million customers, Sky, the popular media, entertainment and telecommunications company, has an incredible volume of data and feedback from its growing audience.

At Clarabridge, we are obsessed with delivering innovative customer experiences and contact center solutions. With over a decade of experience in designing and delivering industry-recognized best-in-class text and speech analytics, we have enabled thousands …

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The Clarabridge Contact Center solution integrates the contact center channels (calls, emails, and chats) with other interaction and feedback sources (social data, surveys, ratings and reviews) to go beyond traditional contact center metrics and expand the voice of the customer.

Whether you know it or not, your contact center is already an experience center. But do you know what kind of experiences people are having? With so much focus on enhancing digital experiences (and reasonably so), it’s becoming clear that human interactions just aren’t catching up.

The Most Comprehensive Customer Experience & Digital Engagement Platform. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction.