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For 30 years, Douglas Stafford have worked with many of the world’s most recognised brands to develop and improve customer experiences through Mystery Shopping, Brand Standard Audits and Evidence-Based Training. Understanding the customer journey and delivering the best customer experience is the route to increased revenue and customer retention, so let’s work together to develop yours!

In an email seen by AM, Douglas Stafford's managing director Nigel Cook has cited strong competition "continuously undercutting us on price" as having lowered the value of the mystery shopping market, to the extent that "we are charging our clients 30% less than we did 10 years ago" and "the business model does not work for us".

Douglas Stafford is a Global Customer Experience Consultancy working with leading international brands to provide measurement, insight and customer experience solutions. Working with many of the ...Founded: 1989

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Douglas Stafford. We have 191 records for Douglas Stafford ranging in age from 28 years old to 118 years old. Douglas has been found in 18 states including …

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